Testimonials

Our recent customer testimonials are below, thank you to everyone who took the time to leave us a review!

We would be happy to receive your testimonial via the form below:
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Posted By: Vayia & Charles

My husband and I are so happy to have been referred to the Jewellery Clinic, everyone there is extremely friendly, helpful and amazing at the work they do.  We had our wedding bands made by G and they are gorgeous, we have both been receiving so many compliments!  I will continue to recommend the Jewellery Clinic to everyone I know for the quality work and superior service that you provide. Thank you again for all the amazing work you have done for us!

Posted By: Lori Jeffrey
Just wanted to thank you for the excellent service you have given us..no matter how busy you are, you always make us feel like family and the work you have done for us have been excellent. I will tell all my friends and family should they need this service that you will take care of them with the highest level of care and superior workmanship.thank you so much.
Lori Jeffrey, Canada
Posted By: David and Andrea Herd

My husband and I are so happy to have been referred to the Jewellery Clinic, everyone there is extremely friendly, helpful and amazing at the work they do. We had our wedding bands made by G and they are gorgeous, we have both been receiving so many compliments! I will continue to recommend the Jewellery Clinic to everyone I know for the quality work and superior service that you provide. Thank you again for all the amazing work you have done for us!

David and Andrea Herd, New Westminster BC

Thanks again for everything!

Andrea

Posted By: Ms. A, Surrey

Glad to, how’s this:
“I wanted to remount a ring that I inherited and the entire process was a complete pleasure. Honest, professional and informative. The results were stunning! Best of all, they went above and beyond to have it ready for my birthday!  Thanks Jewellery Clinic – we won’t be going to anyone else!”

Posted By: Tracee Andrews and Roger
Dear G ,
The ring is absolutely beautiful!  Thank you so much for making the extra effort to have the ring ready for my birthday, it helped to make it extra special.  I honestly didn’t expect you to have it done by then! You do really lovely work, and we will be telling everyone we know where to go for their jewellery needs. Thank you again.
Most sincerely,
Tracee Andrews and Roger
Posted By: Holly PAC

We (Holly PAC) are just so grateful with your generosity.  We were given some lost and found jewellery from the Guildford Mall and we were referred to go see you regarding selling the gold and diamonds that we were donated to the PAC society at Holly Elementary.  Your contribution and generous spirit is amazing and is so much appreciated.  Your support with the amount you gave us from this transaction is going to allow the children at Holly to experience a fantastic “Fun Night” celebration for the children of Holly and allow us to give the children a memorable evening.  You are our Hero…..
Thanks Mr. G

Posted By: Dona Klyn

My husband lost weight due to illness and needed his watch band shortened. Our daughter had been referred to the jewellery clinic from a local jeweller a previous week to have her ring cut off. They said it was the place they sent all their repairs to. She not only got her ring cut of, but made plans to return to have some revisions done on it. She spoke highly of the friendly and professional service, so that’s where we headed for the work my husband needed. G was able to do this work while we waited plus give us some tips on how to use the features on the watch, at no charge. The next day we brought in 4 watches that needed new batteries (at half the cost of a retailer jeweller), a gold bracelet that needed shortening, a ring whose diamond was being held on by a thread and sold some pieces of jewellery that had been laying around the house. Bottom line was, instead of paying them, they paid us, as the ‘odds and ends’ turned out to be worth more then we expected. G went out of his way to get our needs met in a short period of time. He was honest, professional and friendly. I have already recommended a number of people to this clinic and plan to continue to do so. It was a positive experience at a difficult time in our lives.

Posted By: Shelly
I would recommend Jewellery Clinic to everyone. This ring that G made for me mean so much to me. I trusted him and his opinion on how to design this ring he made me feel like I have known him for years. I had full confidants in him, he knows what he is doing. I thank him and his staff for making this ring for me, it is perfect.
Posted By: Shelly
Surrey
Posted By: Debbie Ralph
G is the best! Our family has had some unique pieces made and repaired at the Jewellery Clinic. Recently I have had some difficulties with a ring made at another jewelry store in the area. G helped me understand what the condition of the ring really was and what needed to be done to repair it. This information helped me in my discussions with the owner. As a result, a new ring is now being made. G did all this for free. Why? Because he is passionate about his work, very knowledgeable and a great person who is happy to share what he knows. I trust him implicitly and will now be taking all my business to him. You won’t find a better place to take your business!
Posted By: Debbie Ralph
Retired teacher, Aldergrove
Posted By: Amanda

I was referred to the Jewellery Clinic by a friend & I could not be more happy!

The customer service was exceptional & I was comfortable leaving my jewellery in their hands. They eased any worries or doubts I had & worked late to ensure that I was able to have my ring back in time to surprise my Mom for her Birthday!

I have already referred them & will most definitely be returning in the future!

Thank you for everything!!

Amanda Elash

Posted by: Daniela N.

I recently got engaged and my beautiful diamond ring needed to be modified one size down. After my fiancé and I asked in a few jewelry stores and doing some online research, someone recommended us the Jewellery Clinic. We called and made an appointment for a Saturday morning and were very pleased with the whole experience. The shop has a big glass wall and we could see my ring at all the time when work was done on it. We also were offered options to choose the way it was done. Overall it was a very pleasant experience, great customer service and excellent work. We are planning to order a custom wedding band as my ring has a unique shape. Since my ring has been resized, I’ve been telling my friends about it and some of them are planning to get their jewelry redone or remade. I definitely recommend this goldsmith for any fine jewelry work. Daniela N.

Posted by: Terri

While overseas, I recently purchased a lovely unique Gold and Peridot Ring for my wife. We wanted a pendant to complete the set. We brought the ring to the Jewellery Clinic in Guildford and asked him if he could make a pendant to exactly match it. Well …. the final result was astounding !!!! It was far beyond our expectations. We were really pleased with the friendly help and excellent service we got. Thank you so much Guaica for an excellent job well done.

T&L Surrey

Posted by: Randi

I first brought my 30th wedding anniversary Hawaiian designed ring in for repair 1 1/2 yrs ago. (my hubby thought this was less expensive than returning to Hawaii for another 🙂
I was relieved by G that it could be repaired and his friendly congratulations instantly warmed me to him. Since then I’ve returned for other repairs, appraisals, engraving and even the selling of some broken jewellery. G and his wife have been and are very fair in their service charges and it is evident that they ‘know’ the business they are in. I highly recommend anyone bringing their ‘treasures’ to this family run business and letting their knowledge, recommendation, skills and smile make your day!
Mrs. R +, Surrey, BC

Posted by: Siegfried

Dear Jewellery Clinic,

I am writing this letter to express my satisification with the service I received today. I appreciate the time you spent educating me on market conditions and gold pricing. You provided me with a honest and fair quote on a number of pieces I was presented you with, and even looked after my interests so I could secure the best possible price for my jewellery. It isn’t often that I come across a store that exemplifies this kind of customer service. The repair done on my wedding ring is top quality, and I appreciate the secondary inspection you did prior to handing me the completed product. I will be back to do future business with your store.

Thanks again for the excellent work.

Yours sincerely,
Siegfried

Posted By: Brooke

Hi G,
Absolutely! I just wanted to thank-you again for working with me so patiently to get the ring exactly how I like it. I have to tell you that I LOVE IT now and wouldn’t change a thing! Have a very merry Christmas! Please send warm wishes to your lovely wife as well.
Sincerely,
Brooke (Nick, Elizabeth and Jackson)

Posted By: Irena

My name is Irena and I got my engagement ring made here. I had a simple classic design in mind but I wanted the ring be well made, solid; I wanted something that would be exactly what I have imagined, and also good quality, something that would be worth living to my (future) kids 🙂 both my boyfriend and I had certain requirements for the ring as well. It took only 5 weeks before it arrived, and my boyfriend proposed shortly after getting it 🙂 I love the ring. LOVE LOVE LOVE it. It met all my expectations and is exactly what I wanted. Well made, good center stone, Chanel setting (on the shank), not too raised and diamonds positioned the way I wanted 🙂 I am a very happy woman 🙂

Kristina & Stefan

I went to the jewellery clinic when the diamond for my engagement ring had fallen out. To my shock I found out the claw on the ring for my princess cut was the complete wrong one which is why the diamond fell out in the first place. Today I picked up my ring with the proper claw from the jewellery clinic and I must say they have blown me away. My ring looks like a brand new ring, with the polishing job and the work they put into making a proper claw. My fiance has been going here for a couple years now and we have never been disappointed. From new claws to wielding my fiances cross back together seamlessly. We will be using jewellery clinic for all our jewellery needs.
Thank you Jewellery clinic!!

Posted By: Geoff & Marianne, Vancouver

We visited the Jewellery Clinic because they were so highly recommended by a good friend of ours. We are so pleased we asked Guaica and the rest of his staff to create our wedding bands. Guaica had our interests in mind, and was not pushy at all; we had an idea of what we wanted, and he helped make those ideas a reality for us. Not only was the pricing attractive, but Guaica made the experience of buying jewellery very personal and sentimental. Guaica knew how to make my future wife smile! He was flexible with timing and scheduling a visit for sizings, pick ups, authentication and inscriptions. They are extremely knowledgeable about the industry and explain the process of sourcing the diamonds and creating the rings. We would not hesitate for a second to recommend The Jewellery Clinic to you, our friends and our family.

Posted By: Kristen Boyd, Surrey BC

I looked on Google for ring repair and Jewelry Clinic showed up on , I called and was greeted with amazing customer service, They answered my questions very effectively, I took my broken engagement ring to their store and they fixed it, I hadn’t been able to wear my ring for over 2 years,because most jewelry places want to keep your jewelry for a week or more, they fixed my ring in under 2 hours and polished it and also when I came back they took my wedding band and polished it also so it would match my beautiful fixed ring , I am overly impressed with them and would recommend them to anyone and everyone I know, Def 100% A+++ place, I guarantee you wont be disappointed!!!!

Posted By: Nicole

Great customer service! Very friendly and on time. I had a ring remade and several pieces fixed. They did an amazing job, exactly what I wanted and beautiful work. Thanks

Posted By: Sharon, White Rock

I googled jewellery repair and Jewellery Clinic came up. Reviews convinced me to try them. Very conveniently located. Service was very professional, courteous. Put all my concerns to rest by “testing” gold and diamonds prior to repair, then when they were returned next day. My wedding band and engagement ring needed resizing. They were sparkling clean and very reasonably repaired. Would definitely recommend this place to anyone. Sharon

Posted By: Sukhie Saran

I got my ring fixed at the jewellery clinic last week. I received excellent service from them. I had dropped off my ring on tuesday and got it back the next day. My ring looks all new and they did an amazing job. I would definitely recommend using them in the future. I had done some more research on my own while you were away and he was the only one with best price for that grade of quality and clarity of diamond. I am very satisfied with their service and quality of work they put into making the customer happy. Thank you,

Posted By: Chris and Lisa Surrey, BC

I brought my 10-year anniversary ring to the Jewellery Clinic for repair because the gold was starting to crack on the outside. Guaica and his wife pointed out all the spots where the gold was cracking and they showed us everything using their special magnifier/microscope. After removing the stone, they discovered even more cracks on the inside and showed them to us. They explained that spending $100 now to repair it would be useless because the gold was not of good quality and it would crack again in other spots in the future. They didn’t charge us anything for this initial investigation.

Because of the sentimental value of this ring, we decided to have the Jewellery Clinic make a new ring from scratch using the stone of my ring. The process was very smooth, they even used a 3D printer to make a prototype and show it to us, so that we could give our approval before they make the real ring with gold.

In terms of design, the new ring is almost identical to the old one, but it’s a lot more solid. We really love it.

We are very pleased with the quality of the ring as well as the quality of the workmanship and service provided by the Jewellery Clinic.

We will always go back to the Jewellery Clinic for future jewellery services we need, because we know we can trust them to do a great job at a reasonable price.

Posted By: Anne Surrey BC

I lost the diamond in my wedding ring. I took two old rings in & they replaced my missing diamond, plus created a lovely diamond pendant on a gold chain for a very reasonable price. The workmanship is top notch! I am very happy with the whole experience.

Posted By: Eddie

I got a custom made pendant of our first born’s name for my wife for mothers day a few years back. it turned out so well that when I had a second child, I wanted something similar but not the same. I had an idea, but what came out was way better than I could have imagined. my wife, kids, and I loved the design of the new pendant so much that I ended up getting it tattooed. thanks for making my visions better

Posted By: Ann Buna

I asked Guaica to make me a ring to compliment a beautiful new diamond I purchased from him for my birthday. I took him a picture of a ring that was close to what I wanted and he worked to make it exactly what I wanted. He listened to my idea and came up with the perfect design. I received the ring yesterday and it is totally breathtaking and amazingly beautiful.Guaica and Yanina are personal friends who really love what they do and take great care to please their customers.It is because of their dedication to their craft and their love of what they do that they are so successful.I have recommended them to many people because I know the quality of their work. Thank you once again my friend for making me such a beautiful ring.

Posted By: Candace Newton Chaput – President, Unlocking Secrets For Women Resources Inc., Surrey BC

Looking for old fashioned customer service that is family owned and second to none?? Guaica and his staff have over and over again made dealing with jewelry repairs, advice, purchasing buying and selling gold the best experience. I had a problem with my rings from another vendor and an insurance nightmare! He and his staff went out of their way to ensure that I received the results I desired, with the quality and craftsman ship that is rarely, if ever seen! They keep their word, they do quality work and they can be completely trusted to care for all your jewellery issues with complete integrity!

I would NEVER go anywhere else! Thank you to Mike and Guaica and ALL your staff for the repair of my rings and more than that, for going above and beyond and caring about me as a person!

Posted By: Sandeep – Vancouver resident, Canada

I ordered a custom wedding band from Guaica to compliment by antique engagement ring. He carefully worked on all of the detail to deliver a lovely piece for me. The process of seeing molds and trying them on really helped with the process to know what the finished product would look. I would easily recommend him again for anyone’s special occasion purchase! 🙂

Posted By: Jennifer Fort Langley, BC

From 1970’s to timeless! Gi and his family team did a remarkable job on recreating my nana’s diamond ring for me. Based on a timeless classic design, with his state of the art 3D scanner and printer, I was able to see and wear a mock-up of the ring before it was cast. Perfect fit. Amazing quality. Excellent price. Wonderful staff. These are the reasons my friends and I continue to see Gi and team at the Jewellery Clinic!

Denis / Mission

I’ve grown bitter of jewelry stores in my days for I have been taken many times by overpriced worksmanship; Recently, my Wedding Band needed re-sizing, and so not wanting to deal with any jewelry stores, I found this here place with the help of google on the internet;… and so I went to see them – the rest is history. Not only did they do a good job, the invoice was also quite resonable.
I’ve since then recommended my wife to them; Their professional attitude towards excellent service while keeping a great sense of humour is an outstanding attribution to long-term relationship with their Customers. Well done !! And so I recommend them without reservations to anyone who requires their Services.  I won’t go anywhere else, ever !!

Posted By: Brittney

These guys were recommended to me by a friend after I got engaged and needed my ring sized. We also discussed a custom band as my ring did not come as a set. I got FABULOUS service and quality and didn’t have to pay the “middle” man! Thank you so much “G”!!!

Posted By: Vicki Surrey

Several years ago, I had purchased a loose gemstone which is my son’s birthstone. I wanted to give this stone in a gold ring setting for his 21st birthday this year. This store was recommended to me by a jewellery store employee I had previously dealt with and I am so grateful for that recommendation! “G” was very helpful and meticulous in his handling of the gemstone. He went to great lengths to ensure the ring would be very strong and would show off the gem to great advantage. My son is thrilled with the results! I couldn’t be more impressed and would definitely recommend The Jewellery Clinic to anyone looking for great value and great workmanship.

Posted By: Jennifer Skimson, Vancouver

I needed to get my wedding band apprised and both my bands dipped in white gold. I inquired downtown at several jewelry stores and wasn’t satisfied with the prices being quoted . I was referred to the jewellery clinic by a client and thought I’d give them call. Not only were they a third of the cost, the service I was given today (September 2014) was amazing. I had several questions about taking proper care of my rings, they spent the time with me and made several suggestions . They explained their process for the services I needed as well other services they provide . I was able to drop the rings off and pick them up same day. I will be coming back and I highly recommend this store to others ….thank you for the wonderful service today!

Posted By: Ibrahim

Repairing my wife’s +30K solitaire diamond that needed the ‘claws to be firmed’. They did an excellent job for a reasonable price. Small family business, honest and safe that I would highly recommend.

Review by: Debbie Thomas – Surrey

I had the best service with the nicest people. Took 3 rings and a few other things in. Was very happy with everything. And YES will go back again!

Posted By: Julia Calgary, Alberta

This review is a long time coming….Guaica and his team came highly recommended from several people I made enquires from in jewelry stores. I had searched jewelry stores and scoured the internet for the perfect antique-look matching cravat pin and cuff links meant as a wedding present to my husband. I couldn’t find what I had in mind until I met Guaica and he confidently told me he could easily make exactly what I wanted. He was good to his word and made exactly what I was hoping for. His pricing was affordable and workmanship astounding, even going above and beyond to make sure everything was perfect. Him, his wife, and his whole team are extremely friendly, welcoming, and treat you like family….a great place to bring your business!

Posted By: Amera Surrey BC

I was referred to Guaica for a ring sizing – I spoke on the phone before I went to his store and I felt immediately comfortable with entrusting him with my new engagement ring. When I met him in person he explained in detail the process, and went out of his way to educate me on the quality of the ring and showed me the identification numbers on the diamonds so I could be assured that I would get the exact ring back regardless of whether I stayed and watched the work as he offered or not. His transparency, expertise and great sense of humour and joy in his work made the whole experience enjoyable as well as very affordable. When I came back to pick up my ring it fit perfectly and the workmanship was flawless. I would recommend him to anybody and will be back myself for all my jewellery needs.

Posted By: Sherri Teacher, Surrey, BC

I just picked up two antique rings that were repaired by Jewellery Clinic…..I am absolutely thrilled with the wonderful work that was done on them! I am so impressed with the friendly, expert staff at Jewellery Clinic. I had total peace of mind and confidence with their excellent, professional service. I would not hesitate to recommend them. Fabulous!!!

Kristin Headley – Kindergarten/Grade 1 Teacher, Surrey

For my 30th birthday, my parents wanted to have a ring made for me. We went to visit The Jewellery Clinic, and everyone was so nice and welcoming! I brought in a picture of a ring I loved, and they were able to re-create it perfectly! I am so happy with the end result. What I liked most about getting my ring made from The Jewellery Clinic, was knowing that at any time during the process of making my ring, I had the opportunity to change something if I didn’t like it. Their process is unique in the fact that they us a 3D printer to make a mock-up of the jewellery piece you’re wanting. This way you can see it and feel it in real life form. I would highly recommend using The Jewellery Clinic for any of your jewellery needs!

Posted By: Dennis Wilde

My wife and I, after 28 years of marriage, realized that we have never had our rings inspected. We discovered via internet this jewlery clinic. The idea of dealing directly with the person doing the repairs eliminated any confusion of trying to explain our wishes to an untrained store clerk. The people we dealt with were very friendly and knowledgeable. We will definitely recommend them to others and return for any future work we need done.

Review by Kiara – Surrey BC

Best jeweller ever!!! G and his staff are amazing. Professional, personable and all have a great sense of humour. They truly love what they do and that shows through their impeccable workmanship. We will NEVER go to another jeweller. If I moved across the country, I would still send any pieces in need of repair to them and I would still consult them and use their services for any desired custom piece. A million thanks. Customers for life!!!

Review by Kim – Chilliwack

Picked up my ring that was made for me and I was so blown away, I cried. I love the quality of their work and the quality of their customer service. I’ve never experienced such amazing people who genuinely care about their customers and obviously love their work.

Review By: Shaelene

I just got engaged and my fiance had G make my ring. My fiance brought a very special ring (to me) in that he wanted replicated for me and the final product is beyond anything we could’ve imagined. G went over and beyond every expectation and created my dream ring. Every single small detail is there and I was literally breathless when he opened the box. Trevor (my fiance) had such a great experience creating the ring with G from the very moment he walked into the store. He has been raving about G since I got the ring and now that I have been in to meet G and his staff myself I see why. G and his staff are nothing short of amazing! Everyone there is Very personable and professional. I look forward to working with G on creating our wedding bands and will forever be a Jewellery Clinic customer now. Anyone that wants great service, amazing end products and an all around awesome experience go to The Jewellery Clinic!!

Stefania & James Langley, BC

When we need something done we always go to jewellery clinic! You can see G’s passion for his work and what they do here and it shows! We have gone to them for ring resizing, stone fixing and most recently the engagement ring and wedding band from our wedding fused together. Every time we have been very happy with the result, and will continue to come here for all our jewellery needs!

Review by Jan

My first experience at the jewellery clinic was amazing ! The owners and employees were so friendly and welcoming and the service I received was top notch. I had my solitaire, wedding and anniversary bands sodered together and it was done perfectly. They also cleaned my rings for free while I was there. I will definitely be returning to this store to have my rings appraised and for any other services I need. The prices are also great. Love everything about this place … Highly recommended !

Trina – Love my love ring!, Australia

Absolutely Wonderful! I am overjoyed with my engagement and wedding ring! The care and craftsmanship is beyond my expectations and the ring is absolutely unique, stunning, and filled with love! My engagement ring is quite unique and to fit with a wedding band it had to be 3D printed and crafted. The amazing Canadian internally flawless heart shaped diamond that was acquired is amazing, and one of a kind! In a short time period of 2 weeks my dream ring was exquisitely designed, crafted, and created with genuine loving care. I’m so happy I traveled from Australia to have my ring custom designed and lovingly created. Thank you, thank you, thank you!

Vanessa Bermudez – Surrey, Guildford

This is the only place my husband will bring out jewellery to get repaired because of such sentimental value and how well we were treated and how well our jewellery is cared for here. we get all of our rosaries and our religious pendants repaired if they come loose or i feel like they need a good clean 🙂

Jeannie MacDonald – Very happy customer, Surrey, B.C.

This is the ONLY place to get your jewellery made. My husband and I brought in some old rings and broken jewellery and they gave us an excellent return on our exchange. We then had them custom make our rings for our wedding and we were so pleased with the result. We could not have asked for better service, better quality or better people to make our rings. We will come back for ALL our jewellery needs. As I mentioned, this is the ONLY place to get your jewellery made. Top notch, best in the business, and you couldn’t ask for more. Highly recommended and a one stop shop for all your jewellery needs! May 16, 2016 – Jeannie

Sandra – Wanted a ring made for my husband, Surrey

I came to the Jewerly Clinic to remake my husbands wedding ring . From the moment I walked in I felt so happy; very trustworthy couple with awesome ideas ! I just picked up the new ring today and I was so happy !! But I was not surprised I had no doubt from when I walked in the door !! Awesome couple who do what they love and it shows!! I have never had better customer service and when I opened the ring box I was over the moon !! Thank you both so much !! My only regret was I didn’t find them sooner !!

Keith Threadkell – I just had my fiancee’s engagement ring crafted by Jewellery Clinic, Vancouver

The folks at Jewelry Clinic are amazing, especially G. They are super friendly, easy to deal with, and treated my fiancée and I very well. G and his team saved my butt, he was able to design and fabricate a ring from me in three weeks to have it ready for my trip to Ireland where I proposed to my fiancée. I will certainly be returning to Jewelry Clinic for all of my weddings bands and future jewelry work. I would recommend Jewelry Clinic to anyone who needs any jewelry work done!

Kevin – Happy Customer, North Surrey

My grandmother passed away when i was in grade 3 and her very special ring was handed down to my mom and sady when my mom passed away i got the ring. The ring was old and in needs of repair and it was a ladys ring weighing 9 grams with 20 rubys and a few small gold nuggets on top. The owners of the jewerly clinic spent time with me and told me a few options and from there it was the start of the most amazing ring ever. They took a 3Dimage of the ring and from there we sent emails seeing how the ring would look in hundreds of differnt ways. Not sure if this picture will upload and if it does the picture will never do it justice it has to be seen in person. It now weights over 50 grams and now has 58 diamonds,18 rubys and has the family name in 19K white gold on both sides and had 10 family names deeply engraved inside the ring. The man from tiffanys said that he could not get 10 names engraved inside but Rodriguez did and they spent so much extra time on this special ring till it was perfect. They are now my very good friends everytime i go there im like family and he comes out and gives me a big hug. Rodriguez and his wife are the most amazing people and they are very amazing artist they can do anything you want. I so highly recommend them you wont be dissapointed. LOL i had to resize my picture to add it on here and the picture does not do it justice but you will kindda see it.