Frequently Asked Questions

MY WHITE GOLD RING LOOKS YELLOWISH?

White gold items are rhodium plated to make them reflect and shine like chrome Occasional rhodium plating is required to return the new white colour.

MY RING SPINS AROUND ON MY FINGER?

Knuckles are usually larger than the base of the finger. Rings need to be sized to get over the knuckle. There are various ways to solve the problem. Drop by the store to discuss the options.

HOW OFTEN SHOULD I HAVE MY JEWELLERY CHECKED?

We recommend twice a year. There is no charge to clean and check your jewellery.

CAN YOU MAKE A MATCHING WEDDING BAND FROM MY ENGAGEMENT RING?

No problem

CAN I WAIT FOR MY REPAIR?

Minor repairs yes. In fairness to all, repairs are completed in the order they come in. If you require “rush service” we will try to accommodate you within two hours at an additional charge.

CAN I WATCH MY ITEM BEING REPAIRED?

Altough our security and insurance prohibits customers from the repair área, but our goldsmith is visible trough the glass or via a wi-fi camera installed on each repair station. There are no hiding nor secrets.

CAN I WATCH MY ITEM BEING REPAIRED?

Altough our security and insurance prohibits customers from the repair área, but our goldsmith is visible trough the glass or via a wi-fi camera installed on each repair station. There are no hiding nor secrets.

WHAT IS THE MOST SERIOUS REPAIR ISSUE?

Ring tips that secure the gems. No one wants to lose their gemstones. The claws that secure a gem, wear down or break off. They need to be checked often and replaced occasionally.

HOW DO I KNOW I AM GETTING MY OWN DIAMONDS BACK?

Deal with a reputable jeweller that you trust. Also we will check the jewellery together, before and after.

WHY DO I GET A REACTION TO GOLD JEWELLERY?

If an item is say, 18kt gold that means 18 parts out of 24 must be pure gold (bout 75%), the remaining 25% are other metals that are added to colour the item or improve its properties like hardness or malleability. Gold is a pure metal and you won’t be allergic to gold, however, you might be allergic to the other compounds which are added to the gold. The lower the karat of the gold the greater is the amount of other metals that are added. The likely culprit of your allergy is nickel.

I CAN'T GET MY RING OFF MY FINGER

We have a special tool to safely and painlessly cut through the ring while its on your finger. We do not charge for this service. Best not to keep trying your self as you will make your finger swell even more.

WHAT SHOULD I LOOK FOR BEFORE LEAVING MY JEWELLERY SOMEWHERE FOR REPAIR?

Is your jewellery safe and protected? Is the company insured with a ‘Jeweller’s Block’ policy? Members of the Canadian Jewellery Association Where will repair be done? Qualifications and experience of the repair person? A receipt for your items left in their trust? Written estimate? warranty on the repair?

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High Standards, Excellent Craftsmanship is why our longevity persists.